How do I place an order?
Our professional sales staff is avalible to assist customers Monday-Friday from 9:00 am to 5pm. On Saturday and Sunday emergency contacts are avalible via our phone system. All orders must be faxed to 905-851-4007 with date, location, on-site contacts, contacts phones number , setup times and strike times. We also require a credit card to keep on file.

What is your charges policy?
Charges to orders, both additions and reductions, can be made at any time up to 48 hours before scheduled delivery. Reductions after that time may be subjected to restocking charge. Additions after that time may not be guaranteed.

What is your cancellation policy?
orders can be cancelled up to 48 hours before delevery date. Cancellations after that date may be charged a restocking fee. All depossits are non refundable. All cancellations must be in writing and faxed in.

Do I pay for linen I don't use?
we must charge for all the linen shipped at the regular rental rates. It is a good idea to order and pay for a little extra to cover any last minute additions or unexpected events.

What are your payment policies?
Chair Decor Etc. accepts payments by Visa, Mastercard, cash or comany cheque. We ask for a 30% deposit for local jobs and 50% deposit for out of town jobs. Payment is net 30 days. Otherwise terms of net 30 days will be negotitated with a 2% penalty per month for overdue accounts.

Do your chair covers fit most chairs?
If you refer to our website each chair has minimum and maximum sizes for their particular chairs. If there are any questions or concerns please give us a call and we would be happy to assist you.

What are the policies on misplaced or damaged rental items?
If the items have not been returned in a condition that does not allow further usage, a replacement charge will be applied.

Is there a minimum order?
At Chair Decor Etc. we welcome orders of any size. However do to labor and handling costs all orders under $300.00 that require installation will be charged an additional installation charge depending on the location of the function. In addition all linen orders will be charged a minimum $25.00 delivery charge.

How will my orders be processed?
The order that you place will be translated into aa rental contract. If the items you require are not avalible we will contact you with an alternative sloution. A copy of your order may be faxed to you if you desire.
   * All twilight orders will have an additional fee for installation.
   * Rush orders may be levied an addional fee.

Additional Charges
If you know the the time and strike times please include them in your order form. Please note that jobs with a short period of time for set up will incur additional charges for additional staff to ensure that we will have the job completed in the allotted time frame.

All orders that are to be shipped will incur the shipping cost. The shipping cost is based on the weight, size of the boxes, location delivering to and the service level. We ship out the products so that you should recieve them 2 days prior to you function. We ship out by standard service as it is the most cost effective method of shipping.