How do I place an order?

Our professional sales staff is available to assist customers Monday-Friday from 9:00am to 5pm. On Saturday and Sunday emergency contacts are available via our phone system. All clients must fill out a new client application for that will be faxed to them upon process of order. All orders must be faxed to 905-731-5594 with delivery and return dates, location and contacts. We also require a personal credit card for our files.

What are your prices?

Our professional sales staff is available to assist you with any of your pricing needs, please feel free to contact us during regular business hours.

What is your change policy?

Changes to orders, both additions and reductions, can be made at any time up to 48 hours before scheduled delivery. Reductions after that time may be subject to restocking charges. Additions after that time cannot be guaranteed.

What is your cancellation policy?

Orders can be cancelled up to 48 hours before delivery date. Cancellations after that date may be charged a restocking fee if the order has already been picked. All deposits are non-refundable.

Do I pay for rentals I don't use?

Chair Décor Etc. must charge for all rentals shipped at regular rental rates. It is a good idea to order a little extra to cover for any last minute additions or unexpected guests.

What are your payment policies?

Chair Décor Etc. accepts payments by Visa, MasterCard, Cash or company cheque. We ask for a 30% deposit for local jobs, and a 50% deposit for out of town affairs. All orders must be paid in full 10 days prior to the order being shipped.

Do your chair covers fit most chairs?

If you refer to our website each chair has minimum and maximum sizes for their particular chairs. Or please give us a call and we would be happy to assist you further.

What are the policies on misplaced or damaged rental items?

If items have not been returned or have been returned in a condition that does not allow further usage, a replacement charge will be applied.

Is there a minimum order?

At Chair Décor Etc. our minimum order is a value of $300.00 per shipment.

How will my order be processed?

The order that you place will be translated into a rental contract. If the items you require are not available we will contact you with an alternative solution. A copy of your order may be faxed to you if you desire.

How does the shipping and return process work?

After providing your final numbers for your rental contract your order will be shipped out to you via the most cost effective way of transportation. Chair Décor Etc. will provide all the necessary documentation for the return of the order within the boxes shipped. Orders are to be shipped in original boxes or new boxes at the customer's expense.

When will my order be shipped and when does it need to be returned?

Chair Décor Etc tries to make the shipping of you product worry free. Chair Décor will ship your order so it arrives at the destination one business day prior to your function. All orders must be shipped back to Chair Décor on the next business day after your function.

Do I have to clean my rented product?

Chair Décor will provide you with clean pressed and properly folded rental items. All rentals should not be laundered by clients they should be boxed and returned after function. If linens are wet they should be dried before shipping.