Hello everyone, today we’re going to be discussing the changes to our old policy for the upcoming months in response to the current COVID-19 situation. We want to provide you with the same punctual, professional service we pride ourselves on, and as such we’ve made a couple changes to ensure everything still runs smoothly during these times. Below is a comparison of our old policy and the changes we’ve made for our new policy.
Our normal policy:
Typically we require a 30% non-refundable deposit, allocated to the specific date of your event. This is to ensure that our inventory is completely available and flexible to fit your ideal selection. If the date is changed, pricing may increase based on the time of year and volume of traffic we’re receiving. If the event is cancelled, there is no refund on this deposit, bar special circumstances.
Our COVID Initiatives:
During these times, any deposits made for events that are forced to move due to COVID-19 restrictions will be honored, and pricing increases will not be issued for any of these events moving into 2021. Any deposits being made currently for events in 2020 that are forced to move in the future will have this same flexibility.
If your event is cancelled during this time due to COVID-19 and timeline impediments, we are willing to allocate your deposit to any other order or event within one year from your original events date. To make it clear, our clients are not losing their deposits, and we’re doing everything we can to ensure your event will run smoothly at a later date if necessary.
